Amazon Connect
Amazon Connect is the world’s most capable Contact Center as a Service (CCaaS) platform. We help customers transform their agent and customer experiences using some of the newest and most advanced technology on the planet
We’ll show you how we’re able to help transform your customer experience infrastructure with state-of-the-art technology that leverages NLP (natural language processing), artificial intelligence, machine learning, event-driven data architectures and unified customer profiles/segmentation by moving to the cloud.
Areas of Expertise
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Develop customer experience strategies that support customer experiences across a wide variety of contact channels (i.e., voice, web chat, SMS, Apple Messages for Business, email)
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Leverage advanced Generative AI to power customer experience using internal platforms and knowledge sources.
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Prioritize contact routing based on agent proficiency and customer profiling.
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Design, develop and implement comprehensive customer profiling and segmentation to provide insights to cross-functional teams throughout your entire company.
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Harness the power of Amazon Connect’s open architecture to provide seamless integration with existing enterprise applications (i.e., CRM, ERP, E-commerce).
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Transcend the spreadsheet-based world of legacy Workforce Management models by leveraging Amazon Connect’s industry-leading AI-based Forecasting, Capacity Planning and Scheduling to optimize your entire contact center network
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Utilize the full suite of AWS services to provide comprehensive contact automation solutions, reserving live contact center agents for the most complex customer situations.
“I’ve been fortunate to have spent 20 years driving customer experience for a variety of global consumer brands. I’ve never seen anything close to what we’ve built with Consilium and AWS.”
— Corey Savory, SVP of Customer Experience, Traeger Grills
How can we help?
