Contact Center Transformation

Amazon Connect design, implementation and management.

Consilium has helped customers of all sizes optimize customer experiences by leveraging Amazon Connect. We take a data-driven approach to driving key metrics. Whether it’s optimizing efficiency through the implementation of workforce management solutions, or driving customer-centric KPIs such as customer satisfaction or first contact resolution, we’re here to help chart a course to deliver world-class customer experiences.

  • Simplification

    By leveraging natural language processing through a combination of Amazon Lex and Amazon Connect, a global consumer products manufacturer was able to driving efficiency by simplifying the experience for thousands of contact center agents across the globe.

  • Engagement

    A leading outdoor cooking company wanted to stay ahead of evolving customer support trends by service their customers through social media. We helped them develop asynchronous messaging capabilities to support their customers on a variety of social media platforms using Amazon Connect and a variety of other AWS services.

  • Pesonalization

    We partnered with a disruptive culinary startup to integrate real-time web traffic to automate customer contact routing to specialty agents. Integrating data from Shopify to Amazon Connect was handled using Amazon EventBridge.

“I’ve been fortunate to have spent 20 years driving customer experience for a variety of global consumer brands. I’ve never seen anything close to what we’ve built with Consilium and AWS.”

— Corey Savory-Venzke, Vice President of Customer Experience, Traeger Pellet Grills

How can we help?

Let’s chat about how we’re able to leveraging Amazon Connect to help create world-class customer experiences.