Migrate your customer support infrastructure to AWS with Consilium
Consilium specializes in the development, implementation and support of technology solutions that enhance customer experiences for some of the world’s most renowned brands.
We’ve helped customers of all sizes optimize customer experiences by leveraging Amazon Connect. We take a data-driven approach to driving key metrics. Whether it’s optimizing efficiency through the implementation of workforce management solutions, or driving customer-centric KPIs such as customer satisfaction or first contact resolution, we’re here to help chart a course to deliver world-class customer experiences.
Advisory & Implementation
The customer experience landscape has been irrevocably changed by evolving expectations and the pace of technology innovation. Now, more than ever, customer-centric organizations exist at the three-way intersection of analytics, integration and engagement.
Traditional technology solutions aren't built on an agile foundation of innovation. Legacy technology vendors employ antiquated licensing models, long-term contracts and complex pricing structures. This stifles organizations and limits the ability to react quickly to constantly-changing customer expectations and business needs.
We’ll show you how we’re able to help transform your customer experience infrastructure with state-of-the-art technology that leverages NLP (natural language processing), machine learning, event-driven data architectures and unified customer profiles/segmentation by moving to the cloud.
Managed Services
The days of monolithic enterprise solutions are gone. These days, companies of all sizes, across all industries are managing complex networks of highly-specialized and tightly-integrated systems and platforms.
Not only are companies and organizations responsible for managing existing technology, they’re also responsible for having their finger on the pulse of innovation.
For the past decade, we’ve been trusted to manage critical infrastructure components for some of the world’s most innovative and disruptive companies - enabling them to focus on what they want to do, not what they have to do.
Optimization
By migrating to Amazon Connect, we helped a global consumer electronics company reduce customer support costs by more than $3M per year, while improving customer satisfaction more than 100%, reducing contact volume nearly 35% and lowering customer support handle time 30%.
Automation
Using a variety of AWS machine learning services, we helped a global manufacturer of outdoor entertainment products automate and improve their supply chain forecast accuracy by 35% across a global network of third-party manufacturing and warehouse partners; creating savings of more than $1.5M a year.
Analytics
By leveraging Amazon QuickSight and various AWS data/analytics services, we created a state-of-the-art data infrastructure. It’s was used to power data-driven decisions and automate all operational reporting and dashboards (example right) for an industry-leading international consumer goods company.
“I’ve been fortunate to have spent 20 years driving customer experience for a variety of global consumer brands. I’ve never seen anything close to what we’ve built with Consilium and AWS.”
- Corey Savory-Venzke, Vice President of Customer Experience, Traeger Grills
How can we help?
We’ll show you how we’re able to help transform your customer experience infrastructure with state-of-the-art technology that leverages NLP (natural language processing), machine learning, event-driven data architectures and unified customer profiles/segmentation by moving to the cloud.
